Tea delivered with care

Shipping at a glance

European Union destinations

Our EU shipping service includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

The United Kingdom is served separately. If your country is not shown at checkout, please contact us and we will check the available route for you.

Delivery times

How shipping works

• Orders are packed carefully in Shenzhen using protective packaging suitable for tea.
• Most small orders are designed to stay within approximately 2 kg.
• Shipping may depend on the destination, parcel weight, package size, and courier route.
• For larger, unusual, or wholesale orders, please contact us for a separate quotation.
• Tracking information will be provided when available.

Customs, tax and import charges

• Import tax, duties, customs clearance, and local handling fees may apply.
• These charges are normally the customer’s responsibility unless checkout clearly says otherwise.
• Tea import rules differ by country. Please check your local requirements before ordering.

Address, returns and refunds

• Please provide your complete address, postal code, email, and phone number.
• Incorrect or incomplete addresses may cause delays or extra delivery charges.
• Please contact us before returning anything. Do not send an item back without approval.
• Opened or consumed tea is generally not eligible for a change-of-mind return.
• If your order is damaged, incorrect, missing, or has a quality problem, contact us promptly with your order number and photos.